Mistakes Make Who We Are
By fiifi DZANSI
A bold step to take in customer service is to accept mistakes readily and provide a remedy.
In our society, accepting flaws can be seen as a weakness.
Adults are always right. right
Politicians never resign even when it becomes reasonable to do so, and people at the top don’t say sorry.
On the contrary, we’re humans. Mistakes are unavoidable. People expect us to show defects sometimes, and they’re ready to accept our apologies.